The evolution of Birkenstock's "German Engineering For Your Feet" began over 225 years ago in a small town in Germany. Birkenstock Main Street is proud to combine the convenience of Online Shopping with Birkenstock's award winning reputation for superior workmanship, materials, and styles. Payment Methods Birkenstock Main Street gladly accepts the following Credit Cards: Master Card, Visa & Discover Card Contact Information: Birkenstock Main Street C/O Harris Birkenstock 406 Via De Palma #83 Royal Palm Plaza Boca Raton, Florida 33432 For: general inquiries, order status, terms, etc. e-mail: info@birkenstockmainstreet.com For: specific product questions e-mail: sales@birkenstockmainstreet.com For: questions or problems with the site e-mail: webmaster@birkenstockmainstreet.com Shipping Information: In stock items will be shipped by UPS on the next business day. Out of Stock items will be drop shipped from our distributor directly to you. This may result in a two to three day delay. In the event that the item is not available from our distributor you will be notified within three days. Customers with Yahoo Shopping Member ID Numbers may check the shipping status of their order at the end of the next business day by using the "Order Status" feature in "Yahoo Shopping". FREE! - UPS Ground - FREE! UPS 2 Day Air is available for - $22.00/ 1st pair & 6.00 for each additional pair Exchange Information To exchange unworn items for a different size, style or color please contact BMS by telephone or email to obtain an "item exchange number". Ship items by UPS to BMS. Please include the "item exchange number" and a written description of the replacement item. BMS will gladly pay the shipping costs to return the replacement item to you. However, customers are responsible for the cost to send the item to BMS. Return Information To return unworn items please contact BMS to obtain a "returned item number". Ship items to BMS along with the "returned item number". Customer is responsible for shipping costs for returned items.